Terms & Policies

 

Updated 1/24/2025

APPOINTMENT POLICY:

Appointments are recommended and may be booked online, over the phone, or via text. We require a card on file for ALL SERVICES. If there is no card on file, a card on file is removed, or the card is expired, we reserve the right to cancel/reschedule your session.

We will accommodate walk-ins subject to availability.

If you desire high-demand appointment times (ie. after 5pm or weekends), please schedule adequately in advance of your desired date.

If you prefer “quieter” days, please consider Thurs, Saturday, Sunday, or Monday appointments.

ALL SESSIONS: We understand time is valuable for both of us, so we ask that you to fill out all waivers/paperwork prior to your arrival and arrive on time for all sessions. While we try to accommodate all our clients’ schedules, arriving late may result in reduced session time. If your session time is reduced, please be advised that you will still be charged for the full session. If you arrive 15 minutes or more we will need to late cancel your appointment and you may be subject to the cancellation fee .

CANCELLATION POLICY:

We have a 24-hr cancellation policy. We ask you to cancel 24 hours prior to your session to avoid cancellation fees. Rescheduling less than 24 hours is treated as a cancellation.

Wellness Services (Float, Sauna, Redlight, Halo) : If you cancel less than 24-hrs prior to your scheduled appointment you will be charged 50% of the scheduled service cost. No-shows are not cool and will be charged the full amount of the service. We require an up-to-date credit card on file to book appointments for this reason. If your card on file fails during the charge of the cancellation fee, you will no longer be able to schedule any services at our center.

IV Services - If you cancel less than 24-hrs prior to your scheduled appointment, you will be charged the FULL cost of the scheduled service. We require an up-to-date credit card on file to book appointments for this reason. If your card on file fails during the charge of the cancellation fee, you will no longer be able to schedule any services at our center.

PURCHASE POLICY:

PRODUCTS

All unopened supplements and products can be returned for a full refund.
Any opened products are subject to the approval of a refund by staff. Exchanges or credits may be considered.

GIFT CARDS

Gift cards are not redeemable for cash. Gift cards are non-transferable and resale is prohibited. They are not to be combined with other vouchers and are not valid with other promos and offers.

SERVICES - WELLNESS

All floats, saunas, red lights, and halotherapy services do not expire unless they are purchased as part of a promotion or loyalty award program. All services purchased during a promotion, or using a promotion code are subject to those specific expiration dates.

All “promo” or promotion packages expire within one (1) year of purchase and are non-shareable or transferrable to another individual.

SERVICES - MEDICAL

All IV, injections, mHBOT, micro-current neurofeedback, and coaching services expire within one (1) year of the date of purchase and are non-shareable or transferrable to another individual.

IVs

Special orders for IV nutrients must be prepaid and are non-refundable or transferable.

All IV loyalty or promo packages expire within one (1) year of purchase and are non-shareable or transferrable to another individual.

DISCOUNTS

Military, Veteran, and Senior (65yr+) 10% Discounts are good for products and wellness services (float, sauna, redlight, and halo). These discounts do not apply to medical services (IVs, injections, mHBOT, microcurrent neurofeedback).

All pricing is subject to change.

CHECK-IN / ARRIVAL:

Please check your email and fill out any required forms prior to your arrival. Arrive a few minutes before your scheduled session to get checked in for your service. If paperwork or waivers are not filled out prior to arrival, a reduced session time may occur. On occasions, due to our busy schedule, we may not be able to see you if the paperwork is not completed in a timely manner.

If paperwork IV, MCN, mHBOT, and coaching clients will receive separate online paperwork from QuickerNotes. Please save the email sent to you and use the link to complete your intake paperwork prior to your first session.

OUR SPACE:

  • We ask that footwear is removed before we take you back to your session. We provide non-skid slippers or you are welcome to bring a clean personal pair.

  • Lockers are available to stow boots/shoes/jackets. Please leave your valuables in your vehicle as we are not responsible for lost items.

  • We have three social IV room chairs and one private IV room. Four therapy rooms offer light therapy, mild hyperbaric oxygen therapy (mHBOT), neurofeedback (MCN), and a private salt halotherapy room. We have two infrared saunas and two float rooms.

  • If you require extra time to transition after your service, please use the atrium waiting area to sip on a hot beverage, reflect, or take an extra moment before you head back into your day.  Our IV lounge chairs may be available on occasion, but are reserved for IV clients (Monday, Wednesday, Friday).

  • Children are permitted when they are receiving services. Children and minors cannot be left unattended in our space and must be accompanied by an adult. Adults accompanying children are responsible for maintaining a quiet, peaceful environment while on-premises, and may be asked to leave at any time the environment of our space is disrupted.

  • Adults receiving IVs, mHBOT or extended services are not to bring children into the space due to limited space and liability concerns.

  • No food is allowed in the halotherapy salt room, except water in an enclosed container.

LINENS AND TOWELS: Elevate Wellness Center provides towels, a hair dryer, and other amenities. Any lost or damaged linens (makeup, hair dye, etc) or equipment will be charged to the credit card on file. Towel replacement charges range from $2-$10 per towel.

ELEVATE WELLNESS CENTER (EWC) CODE OF CONDUCT:

Health + Responsibility: I understand that I am responsible for my own health. My health behaviors and habits that I practice contribute to my risk for illness and infection, the risk for accelerated aging and diseases, and the risk for mental health conditions. Eating whole unprocessed and low inflammatory foods, getting quality sleep, reducing stress, engaging in healthy relationships, moving my body daily, being outside in nature, avoiding environmental toxins, and engaging in spiritual practices directly contribute to the effect on my health and influence the expression of my genetics. EWC does not guarantee health nor does it guarantee to benefit from any single therapy it offers. EWC provides an environment and inspiring space to gain education and practice behaviors that contribute to benefiting my overall health.

Equanimity + Respect: I understand that by entering the EWC healing environment, I will be respectful to the wellness community by silencing my phone/using headphones, keeping socializing to a minimum, uphold maintaining the privacy of one’s own health, and privacy of one’s space. I will practice keeping a quiet healing space for our floaters by walking softly and keeping noise levels to a minimum.  I agree to be responsible with water usage by taking less than a five minute shower, which shows respect to allow the next guest with ample time for their session.

Safety + Security: I understand that I am in a safe environment and will report unsafe situations to EWC staff. I am responsible for the security of my belongings at all times and should not bring valuables into space. I understand this space is monitored by video surveillance to keep clients and staff safe. I understand that the EWC team reserves the right to refuse service to anyone.

I fully read, understand, and agree that Elevate Wellness Center may revoke my right to be a member or patron if any of these above tenants are violated.

We thank you for your dedication to obtaining optimal health.